How To Make Sure Your Customers Still Trust You

The stock market is still on a wild roller coaster ride. Trust in business is at an all time low. Do your customers still trust you? Here are seven ways to help you make sure. . Go the extra mile. Under promise and over deliver - a time worn concept that still works every time. Be there for your customers and show them how reliable you are. It's your actions that count, not your words. . Provide spectacular customer service - every time. Have a friend or colleague visit your business and provide feedback from a customer's perspective. . Make sure your front and back office work like a well-oiled machine. Do your front line employees and back office staff tell your customers the same thing? . Manage your customer relationships - return customers take the least amount of effort - use that to your advantage. Keep in touch often. . Communicate, communicate, communicate - with your employees and your customers. Nurture those relationships. Ask for feedback often. . Take responsibility. Don't pass the buck. If you can't personally handle a customer issue, make sure that you hand the customer off gracefully. . Meet commitments. Commitments guarantee that something will get done. They're also a way to manage the customer's expectations. Make commitments you can keep. A kept commitment builds trust. A missed commitment destroys trust. And once trust is broken, it takes much longer to rebuild.